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Troubleshooting & Support
Find quick solutions to common issues. If your problem persists, follow the steps in the Getting Help section below.
🔐 Account & Access
| Problem | Solution |
|---|---|
| Password Error | Ensure 8+ characters, uppercase, lowercase, number, and symbol. |
| Email Exists | You likely have an account; try Signing In instead. |
| 2FA Not Working | Sync your device clock and wait for a fresh 30-second code. |
| Missing Email | Check spam/junk folders or wait 2 minutes before clicking Resend. |
🏢 Organizations & Invites
| Problem | Solution |
|---|---|
| Creation Failed | Ensure the Organization name is at least 3 characters. |
| Link Not Working | Links expire after 7 days. Request a new invite from your Admin. |
| Invalid Invite | The link may have already been used or revoked. |
| Org Not Showing | Refresh your browser or sign out and sign back in. |
Getting Help
If the solutions above do not resolve your issue, please reach out to our technical team.
Contact Support
- Email: support@spendcraft.com
- Response Time: Typically within 24 business hours.
📋 What to Include in your Ticket
To help us resolve your issue faster, please provide:
- Account Details: Your registered business email and Organization name.
- Context: A brief description of what you were doing when the error occurred.
- Evidence: The exact error message text and a screenshot (if possible).
🛠️ Quick Self-Fixes
Before contacting support, most local issues can be resolved by:
- Refreshing your browser page.
- Clearing your browser cache and cookies.
- Testing in a different browser (e.g., Chrome or Firefox).
- Checking your internet connectivity and firewall settings.
Next Step: Need to update your security settings? Go to Security Best Practices.